Refund policy
Takayas & Co. stands by the quality and craftsmanship of our jewelry. Our mission is to craft a stunning jewelry creation you’ll cherish forever – which is why our pieces are individually handmade, held up to our highest standards. We guarantee that your fine jewelry purchase will be free from defects in craftsmanship upon delivery.
Warranty & Repairs
Your Takayas & Co. jewelry is covered by our warranty for one (1) year after purchase. Under this warranty, we will provide complimentary routine inspection and cleaning services for your jewelry once per year. Your warranty will renew each time we service your jewelry within the 1 year period while still under warranty.
We will replace broken or lost accent gemstones free of charge within one (1) year of purchase. Other types of repairs such as resizes that are not covered by our warranty, are offered for a customer’s discount.
Warranty & Repairs
Your Takayas & Co. jewelry is covered by our warranty for one (1) year after purchase. Under this warranty, we will provide complimentary routine inspection and cleaning services for your jewelry once per year. Your warranty will renew each time we service your jewelry within the 1 year period while still under warranty.
We will replace broken or lost accent gemstones free of charge within one (1) year of purchase. Other types of repairs such as resizes that are not covered by our warranty, are offered for a customer’s discount.
If you have your Takayas & Co. jewelry repaired or altered by another jeweler, it will void your warranty with us. We are not responsible for third party maintenance of your jewelry and do not service jewelry purchased from other retailers. Negligent use or abuse of your Takayas & Co. jewelry may also void your warranty.
If you have any issues with your Takayas & Co. jewelry, please contact us at inquire@takayas.com.
Refunds
All sales of jewelry pieces, including pieces from Beyond by Takayas and other jewelry collections and pieces commissioned as a custom design or special order, are final. Finished jewelry pieces are non-returnable and non-refundable. Initial deposits and subsequent payments for canceled orders are also non-refundable.
All sales of jewelry pieces, including pieces from Beyond by Takayas and other jewelry collections and pieces commissioned as a custom design or special order, are final. Finished jewelry pieces are non-returnable and non-refundable. Initial deposits and subsequent payments for canceled orders are also non-refundable.