TAKAYAS & CO. STORE POLICIES
TAKAYAS & CO. WARRANTY
Takayas & Co. stands by the quality and craftsmanship of our jewelry. Our mission is to craft a stunning jewelry creation you’ll cherish forever – which is why our pieces are individually handmade, held up to our highest standards. We guarantee that your fine jewelry purchase will be free from defects in craftsmanship upon delivery.
Your Takayas & Co. jewelry is covered by our warranty for one (1) year after purchase. Under this warranty, we are able to provide free routine inspection and cleaning services for your jewelry covered under once per year. Your warranty will renew each time we service your jewelry.
We will also replace any broken or lost accent gemstones, and perform repairs to mountings, free of charge within one (1) year of purchase. Other types of repairs (including resizes), or accent stone replacements or mounting repairs not covered by our warranty, are offered for a customer’s discount.
If you have your Takayas & Co. jewelry repaired or altered by another jeweler, it will void your warranty with us. We are not responsible for third party maintenance of your jewelry and do not service jewelry purchased from other retailers. Negligent use or abuse of your Takayas & Co. jewelry may also void your warranty.
We know a diamond can be a big purchase – and if you’re using one in your special jewelry project, we want to provide you with everything you could want to know about your beautiful stone. All of the 0.50-carat and larger natural diamonds we source come with an official dossier or certificate issued by either GIA (the Gemological Institute of America) or EGL (the European Gemological Laboratory), two of the top gemological laboratories in the world. All 0.50-carat and larger lab-grown diamonds are accompanied by official documentation from their lab of origin.
Your diamond’s documentation will include the unique internal and external characteristics of your stone, as well as a report specifying the carat weight, cut, color, and clarity of your diamond.
RETURN & REFUND POLICY
All sales of jewelry pieces, including pieces from Beyond by Takayas and other jewelry collections and pieces commissioned as a custom design or special order, are final. Finished jewelry pieces are non-returnable and non-refundable. Initial deposits and subsequent payments for canceled orders are also non-refundable.