FREQUENTLY ASKED QUESTIONS



HOW LONG WILL IT TAKE TO RECEIVE MY FULLY CUSTOM ORDER?

In general, our custom jewelry creations require about 2 - 3 months per piece for us to complete.

As all of our projects are handmade by Takayas, please understand that our schedule can fill up quickly. We want to ensure that we are able to devote as much time and love as possible to creating the amazing jewelry you've been dreaming of - so we may occasionally need to extend our turnaround time for custom jewelry pieces, or implement a waiting period to begin new projects!

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER FROM YOUR COLLECTIONs?

Our “Beyond by Takayas” jewelry collection pieces are made-to-order, and typically require about 2 - 3 weeks for us to produce. Pieces from our other collections require about 6 - 8 weeks.

Like our fully custom projects, all of our collection pieces are crafted by hand by Takayas. As our schedule fills up, please understand that we may occasionally need to extend our turnaround time for orders from our collections, or implement a waiting period to begin new projects!

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Do you ship internationally?

Yes! We are pleased to ship our jewelry creations to many countries throughout the world. Because our insured shipping carrier does have a few limitations on where they are able to transport packages, however, we request that you please contact us to confirm that we will be able to deliver to your particular location.

Additionally, please know that your own country's customs department may also impose customs fees, import duties, taxes, or other applicable charges upon your order. The price of these fees may vary, depending on your specific location and the cost of your commission. We are unable to accept responsibility for any customs fees!

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DO YOU PROVIDE A WARRANTY FOR YOUR JEWELRY?

We do! You can read the details of the warranty we provide for our jewelry creations here.

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DO YOU OFFER INSURANCE COVERAGE FOR YOUR JEWELRY?

Unfortunately, as a small, independent business, we unable to offer our own insurance coverage for the jewelry pieces we create. Since we are not affiliated with any insurance companies, we may not have any specific recommendations for companies to share with you - but there are tons of options out there to get your precious jewelry covered! Many of our customers bundle their jewelry under their homeowner's insurance coverage, but there are plenty of insurance companies that offer plans specifically for fine jewelry.

That being said, while we may not be able to offer our own insurance coverage for our jewelry, we are definitely able to provide appraisals to help you obtain coverage from the insurance company of your choice!

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DO YOU OFFER APPRAISALS FOR YOUR JEWELRY?

In the United States, most companies will require an appraisal of your jewelry in order to provide insurance coverage. Takayas himself happens to be a certified gemologist, meaning that he can officially appraise the jewelry he crafts for you.

After completing your appraisal, we would share a .pdf file of your document that you can bring to the insurance provider of your choosing. If you're interested in having Takayas appraise your jewelry, please just let us know!

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Do you offer financing?

As a small, independent business, we are not affiliated with any financial companies, and we are unable to offer financing for the jewelry pieces we create. Our apologies for the inconvenience!

We'd like to reassure you that you don't need to pay the entire cost of your custom jewelry project upfront. Our fully custom pieces follow a three-installment payment system: we split your estimate into thirds, and only your first deposit is required to begin your special project.

After we receive your approval for the unique design Takayas has created for you, we will be able to finalize the price of your piece, at which point we will request your second payment. Once your project is all finished, we will request your third and final payment so that we can send your incredible jewelry home to you!

For orders from our “Beyond by Takayas” jewelry collection, we do require full payment upfront. As for orders from our other collections, we accept payment in two installments, with your price split into halves. Like with our fully custom pieces, we only ask for your first deposit in order to get started on your project; we'll request the remaining half before sending your finished piece home to you.

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how can i arrange an in-person CUSTOM design consultation?

Although we do not have a retail store space, we do all of our work at our studio in downtown Los Angeles, California - and if you’re looking to start a custom jewelry project, we’d be delighted to have you visit us! Takayas enjoys having the opportunity to meet his wonderful customers in person, and he'd love to visit with you to discuss the ideas and inspirations you have for your spectacular project.

Due to our busy schedule as a small business, please understand that we are able to visit with customers on an appointment-only basis. Our general appointment hours are between 10 AM and 4 PM PST, Monday through Friday. If you'd like to stop by and spend some time with Takayas, please let us know in your Inquiry form, and we'll be glad to arrange an appointment for us to meet!

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CAN I SEE A MOCK-UP OF MY CUSTOM DESIGN BEFORE MAKING MY FIRST DEPOSIT?

Each one of our custom designs is made entirely from scratch. To create your jewelry piece, Takayas devotes a significant amount of time towards building your design - working off of your inspirations and personal style to craft a one-of-a-kind piece that's just for you.

With the large amount of time and labor our custom projects entail, please understand that we are unable to provide mock-ups without a commitment from you to create your jewelry with us. Before Takayas will be able to begin working on your design, we do need to receive your first deposit for your project.

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CAN YOU INCORPORATE MY OWN GEMSTONES INTO MY JEWELRY?

Generally speaking, we are able to incorporate your own purchased and heirloom gemstones into the jewelry piece we create for you. Firstly, however, Takayas does need inspect your stones to determine if they are usable in a new design. Please understand that sometimes, we may be unable to work with your stones depending on the circumstances.

All purchased and heirloom diamonds to be used in a new jewelry piece must also be accompanied by official documentation from an accredited diamond certification lab (GIA, EGL, etc.). If you would like to send your stones to our Los Angeles studio for inspection by Takayas, your package must be insured by your shipping carrier.

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can you resize my ring in the future?

We're glad to perform any resizes your ring may need! In general, we are easily able to resize our rings within 1/4 - 1/2 size smaller or larger.

Particularly for our fully custom creations, however, we do want to mention that adjustments of an entire size or more can sometimes be challenging to complete while maintaining the integrity of your unique design. If you anticipate that you will need to resize your ring in the future, it's great for us to know beforehand, so that Takayas can keep the possibility of resizing in mind while he crafts your stunning piece.

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HOW CAN I PURCHASE A JEWELRY PIECE FEATURED ON YOUR BLOG?

We're so glad you enjoy the custom creations we've made in the past! With the exception of posts listed under our "Beyond by Takayas" or "Collection" categories, all of the jewelry pieces featured on our blog were fully custom, one-time projects created for specific clients.

We'd love to craft a custom jewelry piece based on a similar theme that's just for you, incorporating your own unique style and suited to your own taste! Please feel free to visit our Inquire page and share your ideas with us - we're excited to get back to you with a quote for your incredible project.